Mobile Broadband cards can be great things, I swear by them. It’s an Internet connection everywhere, in the house, in the car even camping or on a boat. I wouldn’t ever be without my card, but and yes there is the all-famous but.
A few weeks ago my mobile broadband card started acting up, the connection speed would slow down to a point where it was impossible to go anyplace on the Internet. So, I called the company and talked to their tech support. The person I spoke with was helpful and sent a packet to the card and thought that should help and told me they would call back on Wednesday. This was on Monday so for those two days I would know if this had done any good for my connection.
No such luck the connection would still bog down and be so slow there was no going anyplace. The person I spoke with true to their word called me Wednesday and said what I needed was a new card and she was sending it out.
Great a new card, no more connection problems! Then I received an email telling me my new broadband card had been shipped.
All sounds good, not so. I had moved a few months before and for some reason when I confirmed my new home address they had it right, even the zip code. The bad thing is when the new broadband card was sent out it was sent to my old address 1650 miles away.
Back to the phone, I did reach them and got the new card stopped and taken back to FedX where it was supposed to be re-routed to my new home address. That is where the three-week problem started, FedX decided to hold my card ransom. Yes, they really did, when I called to see if it was making its journey north two days after this, I was told that the person that had stopped it did not have the authority to change the address on it and someone that was on their authorized list would have to call them.
On the phone again, this time to the broadband company, I explained the situation and after being placed on hold the agent came back on the phone and asked if I could authorize it. Well, the clear answer to me is no! How possibly could I tell them it was okay to send it changing the address.
After another 30 minutes off and on hold I gave up and hung up because I am not sure I could have been nice at that point. Not to mention that is the day I had to pay their bill for a mobile broad band card that was not working right.
I waited two days till I calmed down and called my company back, this time the agent understood what had gone on and checked it out. FedX gave up, they sent the card back to the company. So, to make a long story short this agent checked my address with me again, ordered a new one to be sent over night FedX. Three weeks later I have the new card.